1. Data Collection
We collect user data including:
- Personal details (name, email, phone, address)
- Contact information
- Identity documents (Aadhaar, PAN)
- Uploaded files and service-related documents
- Service-related information
2. Purpose of Data Usage
User data is collected strictly and exclusively for:
Processing the selected legal service
Compliance and documentation assistance
Internal verification and audit
Communication related to the request
ЁЯЪл Data is NOT used for:
- Marketing without consent
- Selling to third parties
- Unauthorized profiling
3. Data Sharing
User data may be shared only with:
- Authorized internal employees or DSAs (Direct Selling Agents)
- Government portals (if service requires)
- Payment gateways (Razorpay) for transaction processing
All sharing is purpose-limited and secure.
4. Data Security
Secure Servers
Enterprise-grade hosting
Encrypted Storage
Data encryption at rest
Access Control
Role-based permissions
Despite best practices, no system is 100% secure; users acknowledge this risk.
5. Data Retention
Data is retained only as long as required for legal, audit, or compliance reasons.
Users may request data deletion where legally permissible.
6. User Rights
Users can:
- View their data
- Track service status
- Request corrections
- Request data deletion (subject to legal requirements)
7. Cookies & Tracking
We use essential cookies for authentication and session management. No third-party tracking cookies are used without consent.
8. Third-Party Services
We use trusted third-party services:
- Razorpay - Payment processing (complies with PCI-DSS)
- Cloud Storage - Secure document storage
These services have their own privacy policies and comply with data protection regulations.
9. Policy Updates
We may update this policy from time to time. Users will be notified of significant changes via email or platform notifications.
Privacy Questions?
For privacy-related inquiries, contact us at privacy@dhanseva.in